• Are Made-To-Order dresses included in the Black Friday/Cyber Monday flash sales?

    Our Black Friday Flash Sale promotions are valid on our Ready to Ship styles only, the discounts do not apply to any of our Made-To-Order dresses. Our Jenny Yoo showrooms as well as autho... view more

  • What methods of payment do you accept?

    We accept Visa, MasterCard and American Express. You may see a pre-authorization for your order amount, and this will go away once the purchase is processed on your card. Items are charge... view more

  • Is the welcome code applicable to "Ready to Ship" bridal gowns?

    Our welcome code is not available for use on "Ready to Ship" bridal gowns. It can be used for any other items online, including sale items and swatches. Please reach out to shop@jennyyoo.... view more

  • I have a promotion code. Where do I enter it at checkout?

    If you received a promotion code, please enter it once you click past the "checkout" page. If you are on a desktop you will see a place to enter it in on the upper right hand side of your... view more

  • My promotion code is not working.

    If your promotion code is not expired and is not working, please ensure that your email address is first typed into the contact information field. If you are still having trouble, please ... view more

  • I signed up for your emails but never received a promotion code.

    If you entered your email to be included in our mailing list, you should have automatically received an email with a unique code for 10% off your first purchase. Please check your spam fo... view more

  • Why won’t my payment go through?

    Please review the information that has been entered, including, expiration date, security code, and billing address. If problem continues, you may need to contact the issuing bank of the ... view more

  • Do I have to pay sales tax?

    We are required to assess taxes on any items shipped from a state in which Jenny Yoo has a physical presence; that includes our stores, offices, storage, and fulfillment centers. If you a... view more

  • What are monthly promotions?

    We run monthly promotions on Made-to-Order bridesmaids dresses only and they are only valid at participating retailers. They are announced at the first of each month, and we do not releas... view more

  • Do you offer promotions for groups or group discounts?

    We offer a group discount for made-to-order dresses through our New York and Chicago Salons of 10% off your group of 8 or more. If you plan to order through one of our authorized retailer... view more