• What is the difference between Ready to Ship and Made-to-Order?

    Products found under SHOP: READY TO SHIP are in stock at our warehouse and are available to ship to you immediately. We are constantly working to reorder, restock, and add new items to ou... view more

  • What does Made-To-Order mean?

    Made-to-Order items are ordered through an authorized Jenny Yoo retailer and are produced to order. This includes our bridal gowns, bridesmaid dresses, and flower girl dresses. As these g... view more

  • How can I make an appointment at a Jenny Yoo salon?

    If you are in the NYC or Chicago area please click here to schedule an appointment, or call 212.645.0823 for New York and 312.642.2327 for Chicago. Or, find your closest authorized Jenny ... view more

  • Are you taking virtual appointments?

    Yes! Click HERE to schedule your virtual appointment with one of our seasoned stylists, and find out more about what our virtual styling sessions offer!  view more

  • Where can I find a list of authorized retailers?

    You can view the list of all of our authorized retailers HERE!  Scroll down on the page to view the store locator in order to search by zip code. You can view the list of stores using the... view more

  • How do I place an order?

    There are a few ways to order Jenny Yoo Dresses. At an Authorized Retailer: Products found under VIEW COLLECTIONS include all items within our two bridal lines, Jenny Yoo Collection and J... view more

  • Do you re-stock sold out items online?

    Yes! We are constantly working to reorder, restock, and add new items to our assortment so feel free to keep checking back for updates, or for an item to come back in your size! For speci... view more

  • Do you have a pre-order system?

    We do not have a pre-order system at this time, but we do offer back-in-stock alerts for all "Ready to Ship" styles we plan to restock. Please sign up for the alert by selecting "notify m... view more

  • When should I place a Made-To-Order dress?

    Our lead time can vary based on production schedules. We advise ordering the dresses with ample time before your wedding date to allow for shipping and any alterations that may be needed.... view more

  • What is a lead time?

    Lead times are how we measure the how long it will take to produce your dress. Our standard lead time is 12-16 weeks. Please check with your retailer for current lead times. view more

  • Where can I find delivery status information about my made-to-order dress?

    If you ordered through either or New York or Chicago salon, please reach out to them directly to get the most up to date information.  New York Salon: newyork@jennyyoo.com Chicago Salon: ... view more

  • How many friends can I bring to my appointment?

    We love a big party, but trust us on this one - you'll have a much more successful appointment with fewer opinions floating around! We ask that you limit your number of guests to four for... view more

  • Will you take Made-to-Orders in less than 12 weeks?

    We take rush orders for an additional fee and they are dependent on our production schedule. Please consult with your retailer for fees associated with rush orders of 12 weeks and under. ... view more

  • Can I place an order over the phone?

    At this time, all online orders must be placed through a computer. For questions or help regarding an online order, please give us a call at (646)-480-4141 or email shop@jennyyoo.com. For... view more

  • How can I check the status of my made-to-order?

    To check the status of your made-to-order dress, please contact the store that you placed your order with. You can view the list of locations here. view more

  • I do not live near one of your authorized retailers. How can I place a made-to-order?

    While we suggest going into a Jenny Yoo retailer if possible, we understand that you may not be near one! In this case, you may place an order by completing an Order Form and signing our ... view more

  • Do you sell fabric?

    We do sell our dress fabric! Please reach out to newyork@jennyyoo.com for a pricing estimate your fabric as well as assistance in placing your fabric order. The lead time for fabric order... view more