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What is the difference between Ready to Ship and Made-to-Order?
Products found under SHOP: READY TO SHIP are in stock at our warehouse and are available to ship to you immediately. We are constantly working to reorder, restock, and add new items to ou... view more
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What does Made-To-Order mean?
Made-to-Order items are ordered through an authorized Jenny Yoo retailer and are produced to order. This includes our bridal gowns, bridesmaid dresses, and flower girl dresses. As these g... view more
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How can I make an appointment at a Jenny Yoo salon?
If you are in the NYC or Chicago area please click here to schedule an appointment, or call 212.645.0823 for New York and 312.642.2327 for Chicago. Or, find your closest authorized Jenny ... view more
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Are you taking virtual appointments?
Yes! Click HERE to schedule your virtual appointment with one of our seasoned stylists, and find out more about what our virtual styling sessions offer! view more
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Where can I find a list of authorized retailers?
You can view the list of all of our authorized retailers HERE! Scroll down on the page to view the store locator in order to search by zip code. You can view the list of stores using the... view more
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Do you ship internationally?
We ship to all countries, with no exclusions! We offer flat rate shipping options through Fedex for international orders. All duties/taxes are the responsibility of the customer to be pai... view more
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Can I return my dress?
Online Orders (Domestic): BRIDESMAIDS/SOCIAL/ACCESSORIES: If for any reason you are not satisfied with your online purchase, you may return your item within 30 days of order date. We must... view more
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Can I return my International order?
At this time we do not accept any returns on international orders. All orders shipped outside of the united states are final sale and are non-returnable for a monetary refund or for store... view more
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How do I pick the best size for me?
We highly recommend having measurements taken at an authorized Jenny Yoo retailer or a professional tailor. Review our Fit Guide and find the size that best suits you. Made-to-order and o... view more
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Can I measure myself?
In order to ensure the best possible fit, we highly recommend measurements be taken at an authorized Jenny Yoo retailer or a professional tailor. If you are unable to get measured professi... view more
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How is your company handling COVID-19?
Please visit our safety page at https://www.jennyyoo.com/Safety for more information on how we are responding to COVID-19 and working to keep our customers and employees happy and healthy. view more